Masterclass 1

Theme: Protecting the public and building resilience through social media

5-6 November, 2012
Birmingham, UK


Hashtag: #d2m1

Glenn Sebright, Head of Media and Internal Communications – London Fire Brigade, (UK) Embedding social media in the emergency services

Peter Mertens, Spokesman, Crisis Centre of the Belgian Government, (Belgium) How thunderstorms at the Pukkelpop Music Festival stimulated Belgium’s use of social media for disaster response,

Eva Barneveld, Communication Advisor, National Crisis Centre, (The Netherlands).From Word of Mouth to World of Mouth: Social Media in Crisis Communication,

Justine Mackinnnon, JusComms. Crisis Mappers (UK),  Humanity Road and Ushahidi in Emergency Management,

David Trissell, Attaché and Senior Counselor to the FEMA Administrator, (USA) FEMA’s approach to social media,

Bart Bruelemans, Emergency Manager, City of Antwerp, (Belgium) Introducing social media for disaster response in Antwerp – the early lessons identified and our challenge,

Marc Homedes, Civil Protection – Head of Communication, (Spain) Communicating with the public during the 2012 forest fires

Superintendent Mark Payne, West Midlands Police, (UK), The UK Riots – using Twitter to prevent the spread of rumour and misinformation



Here there is a record of the Tweets sent out associated with the event.

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